Production Administrator - Wilmington, IL

PrimeSource Building Products•Wilmington, IL

About The Position

The Production Administrator manages SAP software applications in support of the Operations Group and provides administrative and clerical support for the business unit. The role prepares operational reports and documentation, maintains files and records, and interacts daily with internal and external customers. Additional duties may be assigned by the business unit manager. The position handles SAP exception reporting, delivery and shipment coordination, appointment scheduling, facility inventory activities, delivery exceptions, return and exception paperwork, backorder communications, and invoice review. It also supports the business unit manager with special projects and report analysis. The employee is expected to follow company policies and safety procedures, support quality-system practices and continuous process improvement, and maintain professional and courteous working relationships.

Requirements

Read, speak, and write English.
High school diploma or GED.
Proficiency with a PC and Microsoft and Outlook software applications.
Follow company policies, procedures, and safety rules and guidelines.
Ability to perform the physical activities described, including sitting, standing, walking, bending, stooping, and kneeling.

Nice To Haves

Two years of college or equivalent work experience.

Responsibilities

Create, manage, and research exception reports from SAP.
Request product delivery and shipment creation and management from the logistics department.
Handle incoming calls from drivers or customers regarding delivery exceptions.
Coordinate and assist with UPS and customer pickup orders.
Interact daily with drivers, warehouse personnel, customer care and administrative representatives, sales consultants, vendors, and management or corporate personnel.
Schedule inbound and outbound appointments, including Home Depot appointments.
Assist the business unit manager with special projects and analyze departmental reports as requested.
Manage facility inventory, including receipts and other appropriate goods movements.
Reschedule, redate, and reprocess outbound deliveries.
Prepare for inventory by processing and reconciling inventory reports before the inventory date, and serve as an inventory team member on the day of inventory.
Process and manage daily return and exception paperwork from KB distribution centers and cross-docks.
Oversee daily delivery due notes and vendor backorder reports, communicating with internal and external customers as needed.
Process daily delivery exceptions, ensure inventory is accurately affected in SAP, and communicate recovery timelines to external customers.
Review invoices for accuracy and prepare them for payment.
Follow company policies, procedures, and safety requirements.
Comply with the Core Values and use the Quality System, including ISO procedures and measurements, corrective and preventative actions, customer complaint policy, and best practices for continuous process improvement and customer satisfaction.
Maintain a positive work environment through professional, courteous, respectful, and ethical conduct and communication.
Use good judgment and common sense.
Work overtime when needed.