Production Administrator

Coastal Windows & Exteriors•Beverly, MA

7d•$52,000 - $60,000•Onsite

About The Position

Coastal Windows & Exteriors is seeking a highly organized, detail-oriented, and customer-focused Production Administrator to support its growing Production Department. This role serves as the primary point of contact for customers, managing communication throughout the production and installation process. Key responsibilities include scheduling installations and walkthroughs, handling service inquiries, maintaining project documentation, and assisting the Production Coordinator with daily operations. The ideal candidate is a proactive problem-solver with excellent communication skills, capable of managing multiple priorities to ensure a seamless customer experience. This is an opportunity to join a dynamic, growing company and make a significant impact.

Requirements

1–3 years of experience in administrative support, coordination, customer service, or operations (home improvement/construction industry experience a plus).
Strong organizational skills with excellent attention to detail; able to prioritize and manage multiple tasks in a fast-paced environment.
Exceptional verbal and written communication skills, including professional phone etiquette, with the ability to foster positive customer interactions.
Proactive, solution-oriented mindset with strong problem-solving skills.
Proficiency in CRM software (Salesforce preferred), Microsoft Office (Word, Excel, Outlook), and Google Suite.
Ability to work independently as well as collaboratively within a team.
Committed to clear documentation, SOPs, and timely project follow-up to ensure outstanding customer experiences.
High school diploma or equivalent required.
Reliable commute to Beverly, MA (or plans to relocate prior to start).

Nice To Haves

some college coursework preferred
home improvement/construction industry experience a plus
Salesforce preferred

Responsibilities

Act as the primary point of contact for customers throughout the production and installation process.
Provide proactive updates on project status, scheduling, and potential changes, while maintaining a positive and empathetic demeanor.
Answer inbound customer calls and emails, address inquiries, troubleshoot basic issues, and escalate complex problems as needed.
Manage customer requests, escalations, and follow-ups, ensuring timely resolution and accurate documentation in the CRM system.
Coordinate and schedule installation dates, walkthroughs, and appointments with customers, crews, vendors, and field managers.
Balance crew availability, material delivery timelines, and customer preferences to ensure efficient scheduling.
Clearly communicate scheduling details and changes to all relevant parties.
Support optimization of the overall production schedule to drive efficiency and timely project completion.
Provide direct support to the Production Coordinator with project tracking, reporting, and critical administrative tasks.
Maintain and update accurate customer and project information within the CRM for reliable use across internal teams.
Generate reports related to project status, scheduling, and customer satisfaction.
Assist with additional administrative needs to support smooth department operations.