Production Account Manager

Accenture•New York, NY

26d•$26 - $74•Onsite

About The Position

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Accenture Song Production Studios partners with the world's leading Fashion and Beauty brands to create high-quality content at speed and scale. Our studios deliver ecommerce photography, video, post-production, and go-to-market content that powers digital commerce and brand experiences around the globe. We are seeking an experienced Account Manager to join our team. While this position is not responsible for daily production management or shoot execution, it plays a critical role in maintaining account health by partnering closely with Production, Post-Production, Studio Operations, and client stakeholders to resolve challenges, improve processes, and support long-term business objectives. As the primary day-to-day liaison between the client and our production delivery organization, this role combines strong account management expertise with a working knowledge of photography production operations to ensure seamless execution, trusted client relationships, and sustained delivery excellence under a retainer-based engagement. This is role requires regular on-site presence at our New York (Brooklyn) production studios for client meetings, business reviews, and key initiatives.

Requirements

5+ years of experience in Account Management, Client Services, Program Management, or Business Operations within a creative agency, production studio, ecommerce retailer, or marketing organization.
Experience supporting high-volume ecommerce content production or creative operations.
Demonstrated ability to manage complex stakeholder relationships and cross-functional delivery teams.
Strong executive communication, presentation, and relationship management skills.
Experience preparing business reporting, KPIs, financial tracking, and client presentations.
Proven ability to influence cross-functional teams without direct authority.
Excellent organizational skills with the ability to manage multiple priorities in a dynamic environment.

Nice To Haves

Experience supporting luxury Fashion, Beauty, Accessories, or Retail brands, or large enterprise retainer-based client engagements.
Familiarity with ecommerce photography, on-figure and still-life production, post-production workflows, and digital asset creation.
Experience presenting Quarterly Business Reviews and performance insights to senior client stakeholders.
Advanced Microsoft Excel and PowerPoint skills, with experience using project management and reporting tools.
Bachelor's degree in Business, Marketing, Communications, or a related field.

Responsibilities

Serve as the primary point of contact for client stakeholders on production-related initiatives.
Build and maintain trusted relationships with client teams through proactive communication and partnership.
Ensure client needs, priorities, and expectations are understood and effectively communicated to internal teams.
Manage escalations and resolve issues in a timely and professional manner.
Oversee the day-to-day management of production workflows and account operations.
Coordinate closely with Production, Post-Production, Studio Management, Merchandising, Facilities, and Leadership to ensure successful delivery of work in alignment with client expectations and contractual commitments.
Monitor project status, resource needs, timelines, risks, and dependencies across multiple workstreams.
Ensure work is delivered in alignment with agreed service levels and retainer commitments.
Develop and present Quarterly Business Reviews (QBRs), KPI reporting, business insights, and executive-ready presentations.
Track budgets, forecasts, and financial performance across multiple workstreams while ensuring accurate reporting.
Coordinate project timelines and support planning for large initiatives and special photography projects.
Drive process consistency and operational excellence across the account.
Identify opportunities to improve workflows, communication, and delivery efficiency.
Maintain visibility into ongoing workstreams and communicate progress, risks, and recommendations to stakeholders.
Support capacity planning and resource coordination in partnership with studio and account leadership.
Contribute to account growth and long-term client success by identifying opportunities to strengthen engagement and service delivery.
Support leadership in maintaining account health, delivery stability, and client satisfaction.
Communicate client priorities internally while balancing business objectives and studio capabilities.