Product Warranty Inspector

U.S. Venture, Inc.•West Branch, IA

5d•Onsite

About The Position

The Product Warranty Inspector will receive, review, load, and credit appropriate customer accounts in regards to warranty product. This role involves receiving warranty product, checking it in, and processing proper documentation. It also includes processing product adjustments, which involves physical inspection, skiving, taking pictures, chalking, online claim entry, and paperwork collection. The inspector will also be responsible for loading trucks, ensuring product requiring manufacturer inspection is scheduled and picked up promptly, and contributing to a culture of safety by adhering to all safety policies and operating procedures. There may be opportunities to travel to other warehouses to assist, train, and/or set up warranty processes. The role requires adherence to all vendor adjustment and shipping policies, effective and professional communication with team members, and responsibility for required warranty and return documentation. Additionally, the inspector will assist with process improvement initiatives, help customers and sales teams with warranty questions/issues, and operate power equipment, including a fork-lift. Claims must be processed within 7-10 business days, recommending customer credit for returned merchandise and returning product to proper vendors. Assistance with other warehouse duties may also be assigned.

Requirements

Two years of industry related experience preferred but not required.
18 years of age or older.
Ability to work accurately with lengthy part numbers.
Above average scanning accuracy.
Ability to follow directions and safe operating procedures.
Neat, well organized, and meet deadlines given by management.
Ability to lift up to 80 pounds and able to work at heights of 25 feet.
Work on feet for extended periods of time.
Able to process a large volume of paperwork with strong attention to details.
Excellent communication skills and ability to work with a variety of personalities.
Willing to work overtime as needed.
A valid driver’s license and good driving record, as needed.
Strong math skills and understanding of basic accounting methods.
Ability to work independently, use a computer, and utilize technologies for communication and manage time and resources effectively.
Ability to travel at least 10% for training and assist with warranty claim processing at other warehouses.
Successfully pass a pre-employment drug test (do not test for THC / marijuana).

Responsibilities

Receive and review warranty product, check in and process proper documentation.
Process product adjustments, including physical inspection, skiving, taking pictures, chalking, online claim entry, and paperwork collection.
Load trucks using good judgment regarding use of space and product safety.
Ensure product which needs manufacturer inspection is scheduled and picked up in a timely manner.
Contribute to our culture of safety, ensuring adherence to all safety policies and operating procedures.
May travel to other warehouses to assist, train, and/or set up warranty processes.
Adhere to all vendor adjustment and shipping policies.
Communicate with all team members effectively and professionally utilizing all types of communication.
Responsible for required warranty and return documentation.
Assists with process improvement initiatives.
Assist customers and sales team with warranty questions/issues.
Operate power equipment, including fork-lift.
Process claims within 7-10 business days and recommend customer credit for returned merchandise – credit the customer.
Return product to proper vendors.
Assist warehouse with other duties as assigned.