Product UX Designer II

Universal Service Administrative Company • Washington, DC

5d • Remote

About The Position

Working in a creative and fast-paced environment, the Product (UX) Designer II position is responsible for creating intuitive, user-centered digital experiences, bridging the gap between user needs and business goals. Unlike junior designers, a Product (UX) Designer II is expected to take more ownership of their work, lead design workshops, handle complex tasks with less supervision, and actively influence the product development process. USAC's mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation.

Requirements

• Bachelor’s degree in interaction design, human-computer interaction (HCI), or a related field, and/or relevant technical training and certifications.
• Minimum of Three (3) years of professional directly related experience.
• Expertise in industry-standard tools such as Figma, Sketch, and Adobe Creative Suite.
• Strong understanding of information architecture, usability principles, and responsive design.
• Ability to create high-fidelity, interactive prototypes to test complex logic and edge cases.
• Familiarity with Agile/Scrum methodologies and Human-Centered Design principles.
• Exceptional attention to detail, ability to multitask and problem-solve, and ability to self-motivate and work with little supervision to meet deadlines.
• Strong interpersonal skills and ability to work in high-pressure situations.
• Excellent communication and presentation abilities, including the ability to communicate complex, interactive design concepts clearly and persuasively.
• Working understanding of how to create and conduct user interviews and usability tests and to distill findings into actionable reports.

Nice To Haves

• Basic knowledge of HTML/CSS is a plus.

Responsibilities

• Conduct user research through interviews, surveys, and usability testing to identify user personas, behaviors, and pain points.
• Translate research insights into wireframes, task flows, interactive prototypes, and high-fidelity mockups.
• Help maintain and contribute to USAC’s design system.
• Maintain design and interaction consistency across products.
• Lead usability testing sessions to validate design concepts and refine them based on direct user feedback.
• Partner with product managers, developers, and other designers to ensure design solutions align with business objectives, technical constraints, USAC’s design system, and UX best practices.
• Present design work and rationales to stakeholders, advocating for user-centered solutions.
• Other duties, as assigned.

Benefits

• Medical, Dental, Vision, 401k, FSA, Life Insurance, Paid Time Off, Commuter Benefits and Wellness Programs.
• Low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage.
• Generous 401k contribution.
• Federal and floating holidays.
• Paid sick leave and vacation time that increases every year.
• Regular telework schedule.
• Opportunities to take professional development courses and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level