Product Training Specialist
About The Position
Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. We provide nursing education administrators and faculty with best-in-class support and expertise. The Product Training Specialist delivers Nursing product training support through expert product knowledge to ensure client product understanding, adoption of resources, and achievement of client outcomes. The role delivers onsite and virtual client trainings partnering directly with members of the Client Success Team and other key stakeholders within the organization to deliver onboarding and proactive ongoing service to clients to lead to product usage. The role will host engaging Live Webinars, technical troubleshooting, and operational support for KPI tracking using technology platforms such as Zoom to promote Nursing solutions as the leader in the industry for clients to achieve outcomes.
Requirements
- Bachelor’s degree in education, healthcare or business-related field required.
- 2+ years of industry experience in educating or training on product resources
- Teaching or training in a business or academic setting
- Development of presentations to aid in learning
- Troubleshooting product or technical support issues
- Evaluating the effectiveness in training programs to assist customers with utilizing product lines
- Ability to travel up to 50%
- Self-motivated learner who is eager to learn a large portfolio of products
- Ability to deliver effective and engaging presentations with the capacity to adapt training styles to various audiences
- Innovative thinker with creative problem-solving and continuous improvement skills
- Articulate communicator with active listening skills who can positively engage an audience
- Strong analytical skills with the ability to accurately interpret data
- Present data findings in a manner that gives valuable insight and assists in driving effective decision-making processes
- Detailed oriented with accuracy and troubleshooting expertise in various system and product areas
- Proficient organizational skills with the ability to successfully manage and prioritize daily tasks and responsibilities
Nice To Haves
- Master’s Degree preferred.
Responsibilities
- Train new and existing clients about Nursing solutions in a virtual or onsite meeting providing hands-on demonstrations of product features and functionalities in the product site.
- Collaborate with Client Success Team and internal stakeholders to plan, execute, and assess client onboarding and proactive ongoing product training needs and provide feedback for product enhancements.
- Maintain "expert" level knowledge of all Nursing solutions staying informed about product updates, new features and functionality changes.
- Lead client facing live webinars aligned to product needs and industry trends.
- Use Gainsight, D365, or other technical approaches to maintain awareness of client status/book of business to increase client engagement and loyalty.
- Maintain awareness of client status to increase client engagement, loyalty, and escalate concerns to key stakeholders.
- Deliver detailed client follow-up to support service delivery and respond to additional questions and training needs.
- Support sales team with revenue targets in ensuring timely onsite and virtual student orientations when demand exceeds sales bandwidth.
- Support operational initiatives and troubleshoot product/tech issues to assist clients with quick resolution.
Benefits
- Health, dental, and vision insurance
- Company paid life Insurance
- 401(k) with company match
- Paid time off and parental leave
- Employee assistance program
- Other wellness programs such as Headspace and Airvet
- Charitable matching program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
