Product Training Specialist

Ascend Learning, LLC•Leawood, KS

1d•Remote

About The Position

Ascend Learning is a leading healthcare and learning technology company dedicated to providing outcomes-based, data-driven solutions across the learning lifecycle. Our Nursing Category, comprising brands like ATI, APEA, and NursingCE, focuses on developing practice-ready nurses through evidence-based solutions, data analytics, and engaging learning tools. We support nursing students, educators, and administrators with expert insights and best-in-class support, leveraging nearly two decades of data to enhance student learning and performance.

Requirements

Bachelor’s degree in education, healthcare or business-related field required.
2+ years of industry experience in educating or training on product resources.
Teaching or training in a business or academic setting.
Development of presentations to aid in learning.
Troubleshooting product or technical support issues.
Evaluating the effectiveness in training programs to assist customers with utilizing product lines.
Ability to travel up to 50%.
Self-motivated learner who is eager to learn a large portfolio of products.
Ability to deliver effective and engaging presentations with the capacity to adapt training styles to various audiences.
Innovative thinker with creative problem-solving and continuous improvement skills.
Articulate communicator with active listening skills who can positively engage an audience.
Strong analytical skills with the ability to accurately interpret data.
Present data findings in a manner that gives valuable insight and assists in driving effective decision-making processes.
Detailed oriented with accuracy and troubleshooting expertise in various system and product areas.
Proficient organizational skills with the ability to successfully manage and prioritize daily tasks and responsibilities.

Nice To Haves

Master’s Degree preferred

Responsibilities

Deliver onsite and virtual client trainings, partnering with Client Success Teams and other stakeholders to provide onboarding and ongoing service.
Host engaging live webinars, provide technical troubleshooting, and offer operational support for KPI tracking using platforms like Zoom.
Train new and existing clients on Nursing solutions through hands-on demonstrations of product features and functionalities.
Collaborate with Client Success Teams and internal stakeholders to plan, execute, and assess client onboarding and ongoing product training needs.
Provide feedback for product enhancements based on client interactions and training experiences.
Maintain expert-level knowledge of all Nursing solutions, staying informed about product updates, new features, and functionality changes.
Lead client-facing live webinars aligned with product needs and industry trends.
Utilize Gainsight, D365, or other technical approaches to maintain awareness of client status and book of business to increase client engagement and loyalty.
Escalate client concerns to key stakeholders and deliver detailed client follow-up to support service delivery and address additional questions and training needs.
Support the sales team with revenue targets by ensuring timely onsite and virtual student orientations when demand exceeds sales bandwidth.
Support operational initiatives and troubleshoot product/tech issues to assist clients with quick resolution.