Product Training Specialist and Video Content Developer

ECHOorporated • Lake Zurich, IL

11d • Hybrid

About The Position

ECHO Incorporated is seeking a Product Training Specialist & Video Content Developer to design and deliver engaging training programs for their innovative lineup of outdoor power equipment. This role supports ECHO employees, distributors, and dealers across North and South America through in-person and online learning. The position involves creating high-quality video training content using various multimedia tools to enhance learning and product education. The salary range is $70,000 - $80,000, and it is a hybrid position based at the Lake Zurich facility.

Requirements

• Minimum of 5 years of experience in technical service, engineering, training, or a related environment.
• Demonstrated experience developing and delivering training programs.
• Strong technical problem-solving abilities and a proactive, positive attitude.
• Excellent presentation and communication skills with the ability to engage audiences at all organizational levels.
• Proficiency with Microsoft Windows and PowerPoint.
• Experience creating business-related video content, including filming, editing, and production.
• Working knowledge of multimedia software such as: Adobe Premiere Pro, Adobe After Effects, Adobe Photoshop, Adobe Illustrator.

Nice To Haves

• Knowledge of hand-held outdoor power equipment, air-cooled 2-stroke engines, or DC electrical motors is preferred.
• Bilingual Spanish skills are a plus.
• Experience with Articulate 360 or similar e-learning development tools is preferred.
• Bachelor's degree in a technical field preferred. Relevant work experience may be considered in lieu of a degree.

Responsibilities

• Design & Deliver Training Programs: Create and present technical training programs covering product applications, features, benefits, maintenance, troubleshooting, and competitive comparisons across the ECHO and Shindaiwa product portfolio. Deliver training to ECHO employees, distributors, dealers, and end users/customers. Develop new product training materials to support product launches and ongoing education initiatives.
• Support Industry Events & Dealer Education: Assist in planning, organizing, and executing the annual North and South American Service Managers Conference. Provide distributors and dealers with the tools, materials, and programs needed to effectively train their teams.
• Create Engaging Video Content: Produce technical training videos independently or in partnership with subject matter experts. Develop visual content using video production, animation, photography, and multimedia editing techniques to enhance technical learning programs.
• Collaborate Across Teams: Partner with ECHO Inc., YBK, and engineering teams to stay informed on new product technologies and incorporate technical updates into training materials. Support national retail service networks with technical training programs and resources.
• Expand Online Learning: Build and manage e-learning courses within ECHO Academy. Maintain a comprehensive library of training resources, including videos, presentations, and reference materials.
• Drive Learning Innovation: Evaluate and implement modern instructional approaches and technologies, including interactive learning content, microlearning, virtual instructor-led training, simulation-based learning, artificial intelligence tools, learning management systems, and advanced video and animation solutions.
• Foster Team Collaboration: Contribute positively in a collaborative team environment and embrace constructive feedback for continuous improvement.

Benefits

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• Paid time off
• Yearly bonus potential
• 5% 401K match
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level