Product Trainer

Hallmark Health Care Solutions • Dallas, TX

22h • Hybrid

About The Position

We are currently seeking a Product Trainer to deliver training programs for Hallmark Healthcare Solutions products, including Physician Compensation and other provider workforce management solutions. Training responsibilities may evolve as new products, features, and services are introduced.

Requirements

• Bachelor’s Degree
• Minimum of 2 years of experience as a product trainer
• Experience and comfort with Microsoft Office 365 applications is required
• Demonstrated interest in technology and/or technical processes is required
• Positive team player, with exceptional written and verbal communication skills
• Strong interpersonal and presentation skills with experience in creating and/or presenting training materials
• Attention to details, strong analytical skills and ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
• Ability to develop collaborative relationships with customers and proven track record of working collaboratively to improve customer experience
• Demonstrate strong interpersonal and communication skills while working with diverse audiences that include project manager and support teams

Nice To Haves

• Healthcare domain background is a plus

Responsibilities

• Conducting orientation programs and training for new employees.
• Developing, coordinating, and conducting core product training, both clients and internal users.
• Coordinating with the necessary internal resources to design the training roll out approach including complete testing and training schedules.
• Create training documents and update user manuals to match the client specific scope requirements for our technology products
• Work closely with business stake holders, end users, sales, product management, technical support, IT, and other internal stakeholders to understand training needs.
• Monitor and evaluate program effectiveness, evaluate, and implement improvements and grow adoption.
• Ability to multitask and maintain tight timelines and priorities in a highly professional manner.
• A commitment to continuous learning and process improvement is essential.
• Ability to travel 20 to 30% of the time within the United States as required.

Benefits

• Medical, Dental, and Vision Insurance with Employee Premiums Covered by HHCS at 100% and Company Cost Share for any Dependents Enrolled
• $3000 Annual Company Contributions to HSAs for all Employees Enrolled in the HSA Eligible Health Plan
• Unlimited Paid Time Off
• Pre-Tax and Roth 401(K) Retirement Options
• On-Site Gym, Free Parking, and Provided Lunches 3 Times per Week in the Dallas Office!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level