Product Technical Support Engineer II (remote)

Johnson Controls•Albany, GA

1d•Remote

About The Position

Johnson Controls is seeking a Product Technical Support Engineer II to join our product development team based in New Freedom, PA. You will have the opportunity to provide technical support to on-site audits of BE plants, suppliers, and customer sites across all of our product offerings. This is a remote opportunity for US based candidates.

Requirements

Must be able to travel up to 20%
Bachelor's Degree in Engineering or a related Technical/Scientific field, or 10+ years of experience in lieu of a degree
7+ years experience of technical experience with a knowledge of HVAC&R products
Able to analyze and solve complex product system problems
Knowledge of the refrigeration cycle as applied to air-conditioning duty on BE equipment
Must be able to work the hours of 8:00am - 5:00pm EST Monday through Friday

Responsibilities

Provide day-to-day technical support for BE products to Field Sales & Service organization on a global basis via site visit, phone, video conferencing, or email.
Create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
Ensure timely and high-quality product service literature.
Process warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility.
Drive product reliability through the Continuous Improvement Process for existing products.
Provide technical support and interact with quality management and engineering to improve overall life cycle cost.