Product Systems Analyst

Stearns Bank NA.• Remote, US,

12d•$81,000 - $106,000•Hybrid

About The Position

The Product Systems Analyst supports the implementation, maintenance, and continuous improvement of the Bank's deposit products and digital banking platforms. Working closely with Product Managers and cross-functional business partners, this role assists with system configuration, testing, documentation, issue resolution, and ongoing product support. The Product Systems Analyst will assist with the full product lifecycle while developing expertise in the Bank’s systems, vendors, and digital solutions.

Requirements

Bachelor's degree in Business, Finance, Information Systems, Computer Science, or related field, or equivalent work experience.
1–3 years of experience in banking, financial services, business analysis, operations, or technology support.
Strong analytical and organizational skills.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office, particularly Excel.
Ability to manage multiple priorities in a fast-paced environment.
Occasionally lift and/or move up to 10 lbs.
Literacy in English.
Ability to sit for extended periods of time, twist, bend, sit, walk use hands to twist, handle or feel objects, tools, or controls, such as computer mouse, computer keyboard, calculator, stapler, telephone, staple puller, etc., reach with hands and arms, balance, stoop, kneel, talk, or hear.
Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Nice To Haves

Experience working in a financial institution.
Familiarity with digital banking platforms or banking operations.
Experience with software testing or quality assurance.
Interest in technology, process improvement, or product management.

Responsibilities

Support the administration of deposit and digital banking platforms.
Assist with system configuration and maintenance under the direction of senior team members.
Help monitor system performance and identify opportunities for improvement.
Research and troubleshoot product or system issues.
Escalate issues to vendors or internal support teams when appropriate.
Assist in developing test plans and test cases for new products, system enhancements, and software releases.
Execute User Acceptance Testing (UAT) and document results.
Identify, document, and track system defects.
Verify successful implementation of product enhancements before production release.
Support implementation activities for new products and services.
Assist with coordinating implementation timelines and project tasks.
Help validate product configurations and setup.
Participate in post-implementation reviews and issue resolution.
Create and maintain standard operating procedures, user guides, system documentation, testing documentation, and product reference materials.
Ensure documentation remains current as products evolve.
Assist in managing relationships with technology vendors.
Track support tickets and implementation requests.
Participate in vendor meetings and product demonstrations.
Stay informed on new product features and system capabilities.

Benefits

Employee Stock Ownership Plan & 401k Plan
Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)
12-week Paid Parental Leave and Medical Leave: With a cap of 20 weeks for eligible team members who qualify for both Medical and Parental Leave related to the birth of a child.
$5,000 Family Care Reimbursement: Childcare, Elder Care, Student Loan Debt, Pet expenses, Down Payment Assistance
PTO from 13 to 23 days depending on tenure. Cashout and Carryover options
10 Days Sick Time
11 Paid Holidays
4 Days Volunteer Time
2 Days Self Allowance Time
Tuition Assistance