Product Support Technician

Acts Retirement-Life Communities • Fort Washington, PA

1d

About The Position

Acts is currently seeking qualified candidates for the position of Product Support Technician within our Information Technology (IT) Department. In this role, you will be responsible for providing technical support and troubleshooting services involving specific products, systems, or services. You may provide this support for either external clients or internal teams who are product users. You will take ownership of support tickets, remaining accountable for assisting the client through resolution of the issue. You may also serve as an internal subject matter expert on products as assigned, and may produce help guides, training manuals, or other materials. You will work with customers and product teams to ensure customers have the best experience possible.

Requirements

• Bachelor's degree in information technology or a relevant field
• Minimum of two years' relevant experience or the equivalent combination of education and experience

Responsibilities

• Providing technical support and troubleshooting services involving specific products, systems, or services.
• Providing support for either external clients or internal teams who are product users.
• Taking ownership of support tickets, remaining accountable for assisting the client through resolution of the issue.
• Serving as internal subject matter expert on products as assigned.
• Producing help guides, training manuals, or other materials.
• Working with customers and product teams to ensure customers have the best experience possible.

Benefits

• Tuition reimbursement
• Commuter benefits
• Scholarship awards
• Professional development programs
• University partnerships
• Referral and discount programs
• Appreciation events
• Wellness initiatives
• Health benefits (medical, prescription, dental and vision)
• Flexible spending accounts
• Life insurance
• Disability programs
• 401(k) plan (with 4% company match after one year of employment)
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level