Product Support Technician

Acts Retirement-Life Communities • Upper Dublin Township, PA

1d • Onsite

About The Position

In this role, you will be responsible for providing technical support and troubleshooting services involving specific products, systems, or services. May provide this support for either external clients or internal teams who are product users. Takes ownership of support tickets, remaining accountable for assisting the client through resolution of the issue. May also serve as internal subject matter expert on products as assigned, and may produce help guides, training manuals, or other materials. Works with customers and product teams to ensure customers have the best experience possible.

Requirements

• Bachelor's degree in information technology or a relevant field
• Minimum of two years' relevant experience or the equivalent combination of education and experience

Responsibilities

• Providing technical support and troubleshooting services involving specific products, systems, or services.
• Providing support for external clients or internal teams who are product users.
• Taking ownership of support tickets and remaining accountable for assisting the client through resolution of the issue.
• Serving as internal subject matter expert on products as assigned.
• Producing help guides, training manuals, or other materials.
• Working with customers and product teams to ensure customers have the best experience possible.

Benefits

• Next day pay (PayActiv benefit)
• Tuition reimbursement
• Commuter benefits
• Scholarship awards
• Professional development programs
• University partnerships
• Referral and discount programs
• Appreciation events
• Wellness initiatives
• Health benefits (medical, prescription, dental and vision)
• Flexible spending accounts
• Life insurance
• Disability programs
• 401(k) plan (with 4% company match after one year of employment)
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level