Product Support Supervisor

Tangent Technologies, LLC•Montgomery, IL

5d•Onsite

About The Position

The Product Support Supervisor contributes as a highly functioning associate and is responsible for being a direct source of daily team support to ensure efficient and precise order preparation and shipment of sample orders/replacement part requests. The position ensures an outstanding customer experience in the fulfillment process.

Requirements

Demonstrated ability to organize tasks and manage time efficiently.
Adequate knowledge of various computer software, including Outlook, CRM, Windows, and UPS software.
Effective interpersonal skills and ability to communicate across various organizational levels.
Ability to work independently and as part of a cohesive team.
High school diploma or equivalent.
Authorized to work in the US.

Nice To Haves

College degree preferred.
2-3 years of relevant supervisor’s experience in order fulfillment or a related field preferred.
Forklift and cut saw experience beneficial.

Responsibilities

Directly manages assigned associates & timecard accuracy.
Ensure all department objectives are met.
Provides necessary coaching & corrective action to team members.
Identifies opportunities for process improvements to increase accuracy, reduce waste, & optimize workflow.
Oversee daily sample/replacement part fulfillment, including material cutting, cleaning, labeling, packaging, and shipment.
Address & rectify open order discrepancies to ensure customers receive the intended products.
Accelerate processing of aged orders to enhance delivery speed.
Conduct cycle counting, rectify operational discrepancies, and report inventory issues to management.
Document product movements and develop reports for their functional areas.
Handle and find resolutions for escalating customer concerns.
Handle returned material inventory and undertake necessary repackaging or un-assembling.
Abide by all environmental and safety regulations.
Participate in ongoing training and development to ensure updated skills and product knowledge.
Maintain adherence to company-established order preparation and quality standards.
Participate in additional warehouse tasks as required and perform other relevant duties as assigned by the management.