Product Support Supervisor

Papé Group•Mount Vernon, WA

10h•Onsite

About The Position

Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a supervisor to lead their parts and service teams. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Requirements

Strong leadership skills with proven experience.
3 or more years of inventory management experience.
Knowledge of construction and forestry equipment parts and services.
Prior experience as a mechanic with knowledge of heavy construction equipment, preferably John Deere.
Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
Computer skills, including Microsoft Office suite.
Leadership skills and mindset.
Ability to maintain good customer and employee relations.

Responsibilities

Supervision and management of all parts and service processes, financials, team development, and customer satisfaction.
Monitor the departments’ freight expenses, inventory levels, and file claims.
Ensure that customers have an excellent experience and get what they need for their equipment.
Foster good relationships with both customers and other team members.