Product Support Specialist

Ascend • San Francisco, CA

3d • $70,000 - $100,000 • Onsite

About The Position

We’re hiring a driven and detailed-oriented Product Support Specialist to collaborate with our customers and internal teams to triage and resolve issues that will help fuel our customers’ success.

Requirements

• Strong written and verbal communication skills, ability to quickly understand complex (and sometimes dense) subject matter, and great attention to detail.

Nice To Haves

• A background in insurance, financial services, or insurtech/fintech.
• Prior experience building support systems at early stage companies.
• Comfortable with the ambiguity and pace of an early stage startup.
• Experience working in our toolsets, which include Retool, Slack, Notion, Front, and Linear.

Responsibilities

• Onboard alongside other new Ascend employees.
• Begin learning our product and processes.
• Interact with customers over email, helping them resolve issues, educating them on how to better use the product, and ensuring a top-notch customer experience.
• Continue your product education, pushing further into the capabilities of the product and our customers’ use cases.
• Work closely with our Operations, Product, Engineering, and Customer Success teams to identify and solution complex issues, whether for an individual customer or across our entire product surface area.
• Begin covering our chat support channel, where speed and accuracy are key.
• Contribute to our support system, offering your expertise and guidance to help us build a world-class Product Support team.

Benefits

• Equal Opportunity Employer
• Embrace diversity within our organization.
• Do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Encourage candidates to apply even if their experience doesn't precisely match this opportunity.
• Value diversity and are dedicated to equal opportunity employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed