Product Support Specialist

Sweetwater Sound • Fort Wayne, IN

7d • Onsite

About The Position

Sweetwater, the nation’s #1 online retailer of pro audio equipment and music instruments is seeking to hire a Product Support Specialist to add to our growing Technical Support team. As a Product Support Specialist, you will be responsible for providing music and audio technology gear support to Sweetwater customers. We are seeking people who have the patience and ability to understand and explain technical issues to users at skill levels from beginner to professionals. This is not a remote role and would require relocation to Fort Wayne, IN.
We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!
Sweetwater’s culture is built upon celebrating the creative creation of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work as we respect, learn, and grow from each team member’s unique perspective and experience. We have welcomed thousands of employees and their families from all over the world, and we invite you to discover why we consider a career at Sweetwater the full-time dream.

Requirements

• Expert knowledge of MIDI, Synths and Audio Recording concepts including DAWs, signal flow, interfaces, etc. is required
• Expert working knowledge of Live Sound Engineering concepts and pro audio equipment including sound boards, signal flow, PA and backline products is required
• Knowledge of musical instruments and other music gear including microphones, drums, keyboards, etc. is required
• Strong working knowledge of computer operating systems
• Ability to communicate clearly and positively
• Desire to pay close attention to detail, high level of organization, and the responsibility to promptly complete assigned tasks
• Exceptional Customer Service experience
• High School diploma or equivalent

Nice To Haves

• Degree or Certificate in Music Technology or similar preferred
• Significant experience troubleshooting live sound and recording studio issues

Responsibilities

• Deliver service and support to customers via phone, email, and remote connection over the internet
• Creating and maintaining records of customer service incidents
• Working with our numerous vendors to resolve a variety of issues
• Staying current with system information, changes, and updates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees