Product Support Specialist
Inpro•Muskego, WI
About The Position
The Product Support Specialist is a member of the Product Management team supporting Inpro sales and customer service with product data, custom quotes, and technical information, becoming a go-to product expert. This role requires an organized, detail-oriented individual with a collaborative mindset, and an interest in learning more about product management.
Requirements
- 2-year technical degree or 1-3 years relevant work experience.
- Ability to make good decisions, prioritize tasks and follow through to completion.
- Ability to work well under pressure and meet deadlines.
- Working knowledge of office equipment and software applications.
- Willingness to learn and grow your career.
Nice To Haves
- Experience with B2B products in a manufacturing setting.
- Knowledge of commercial and healthcare design trends.
- Passion for commercial design trends and understanding market needs.
Responsibilities
- Answer a variety of product questions from inside and outside sales teams, building up a knowledge base of common questions and answers.
- Create custom part numbers for the sales and customer service teams.
- Verify dimensions on customer supplied order forms and send to vendors for quotes.
- Enter purchase orders and requests for new product samples and materials.
- Provide product data and information upon request and help product managers develop internal product information resources.
Benefits
- Health insurance
- Dental insurance
- Generous employer 401k contributions
- Flexible spending account
- Tuition reimbursement
- Generous paid time off
- Employee assistance program
- Vision insurance
- Employee discount
- Life insurance
- Referral program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
