TEMPORARY Product Support Specialist

Health Monitor Network • Montvale, NJ

1d • Hybrid

About The Position

Join Health Monitor’s Product Support team for a temporary assignment this winter. You’ll help keep our support queue moving while a teammate is on leave—answering calls and Zendesk tickets, troubleshooting issues across our nationwide digital signage network, and getting customers back up and running. This role is a great fit if you’re a clear communicator who enjoys solving problems, follows a process well, and knows when to resolve an issue yourself and when to escalate it.

Requirements

• Customer support or call-center experience
• Experience with a ticketing or CRM system (Zendesk a plus)
• Comfort with Android-based devices and web-based admin portals
• Strong Microsoft Excel skills
• Clear, professional written communication
• Meticulous attention to detail
• Sound judgment and critical thinking
• The ability to stay calm and focused in a fast-paced, high-pressure environment

Nice To Haves

• Zendesk experience

Responsibilities

• Provide first-line technical support by phone and Zendesk ticket for issues across Health Monitor’s nationwide digital signage network
• Troubleshoot and triage incoming issues, checking known-issue documentation before treating a report as new
• Apply documented fixes and workarounds, and escalate anything outside standard procedure to senior support staff
• Resolve routine technical and non-technical requests end to end using established support resources
• Document every interaction accurately and completely in the ticketing system

Benefits

• Flexible location
• Work remotely or hybrid on a standard weekday schedule—no nights or weekends.
• Gain hands-on Zendesk and technical support experience with an established healthcare marketing leader.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed