Product Support Specialist

Schneider Electric•Franklin, OH

11d•Onsite

About The Position

This position is for a Product Support Specialist in the Medium Voltage Brand Label Team, part of the US Power Systems Business, in Nashville, Tennessee. This team is responsible for managing and executing the front and back office functions to support the execution of our MV MCC offer with our Brand Label Suppliers. This position is accountable for assisting the customer service department with processing more complex customer orders/inquiries and supplying appropriate responses. Prioritizes and routes customer orders/inquiries to provide expeditious resolution to the customer's satisfaction. Researches and provides timely responses to customer inquiries. Utilizes and maintains information systems in support of customer service department.

Requirements

0-3 years of experience
Bachelors degree in Electrical Engineering or other related field or;
Familiarity or hands-on experience with transformers (including MV transformers) through work, training, or related exposure
Self-motivated, proactive, and accountable, with a practical approach to problem solving
Strong organizational skills, with the ability to manage and prioritize both short- and long-term tasks effectively
Excellent communication skills, with the ability to clearly convey information to a wide range of internal and external customers and suppliers (both written and verbal)
Ability to learn quickly and adapt in a fast-paced, customer-focused environment
Comfortable reviewing and interpreting technical information such as project drawings or one-line diagrams (or a willingness to learn)
Familiarity or hands-on experience with transformers (including MV transformers) through work, training, or related exposure

Nice To Haves

Exposure to Schneider Electric products, systems, or processes
Experience with tools such as SAP, SE Advantage, Mainframe, or Windchill

Responsibilities

Processing new orders and change orders within the required time frame
Specification review on incoming orders and change orders
Acts as a liaison between the field sales force and MVMCC Suppliers.
Managing the SEA queue for lead-time requests, expedites and change orders
Process all export paperwork (NAFTA/CAFTA) and update training as it becomes available.
Research status of customer orders, providing information to customers on problems.
Resolves production, shipping scheduling, and/or invoicing problems.
Provide technical support to Field Sales Organization
Clarifying orders between Field Office and Brand Labeled Suppliers
Hosting Customer Witness Testing as Required
Other related duties as required