Product Support Specialist

AGCO • Arvada, CO

40d • Remote

About The Position

The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. You will collaborate with R&D in assisting with new product launches. You will also lead dealer training, assist at trade shows, and create PTx publications.

Requirements

• Ability to work effectively in a collaborative team environment.
• Effective communicator (both written and verbal).
• Basic mechanical skills and knowledge.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Bachelor's degree in agriculture, Business, or related field.
• Experience in presenting to groups.
• Willingness to develop and grow, Creative problem solving to overcome obstacles, Professional approach, and interpersonal skills.
• Minimum 2 years of experience in a customer support role.

Responsibilities

• Field calls from growers and dealers on technical support questions during office hours as well as after-hour rotation. These calls will include support requests for such things as installation, in-field operation, and in-field breakdowns.
• Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation.
• Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option.
• Communicate issues and future needs to the R&D team for current and future products.
• In collaboration with R&D, being actively involved with the go-to-market process for some of our new products to ensure a successful product launch.
• Create and deliver projects focused on customer experience, process improvement, and training effectiveness.
• Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.
• Lead breakout sessions for both introductory and advanced level dealer training.
• Lead breakout sessions during PTx conferences.
• Set-up, tear-down, and staffing of show booths at various regional and national trade shows.
• Rebuild and maintain planters used for trade shows, testing, training, etc. This includes the installation of all products.
• Assist and occasionally present at Planter Technology Institution events.
• Compile, analyze, and report on test plot and field data to assist in the marketing and research of products.

Benefits

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level