Product Support Specialist

Valco Companies•New Holland, PA

1d•$50,000 - $65,000•Onsite

About The Position

Join us at VAL-CO Industries in New Holland, PA, and embark on an exciting journey as a Full Time Product Support Specialist. In this dynamic role, you will engage directly with customers, utilizing your mechanical expertise to solve challenges and enhance their experience with our innovative agricultural solutions. Being onsite fosters a collaborative environment where your ideas are valued, and you can see the impact of your work. With a competitive salary ranging from $50,000 to $65,000 per year, this position not only rewards your hard work but also provides opportunities for professional growth and skill development. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, and Paid Time Off. If you are driven, creative, and passionate about making a difference in the agriculture industry, this is the perfect opportunity for you to thrive in a fun and forward-thinking culture. At VAL-CO we work together as a global leader in providing innovative, value-focused products and services to the poultry, livestock and horticultural industries. We believe in all that we do by valuing people, integrity, quality, profitability, and stewardship. VAL-CO recognizes the importance and value of our employees and their families, and our customers and vendors. Each of their contributions are an integral part of the company's overall success. The Product Support Specialist at VAL-CO Industries is a pivotal individual contributor responsible for delivering exceptional technical support and training to both internal and external customers. This role requires a deep understanding of mechanical principles to effectively communicate and align customers' experiences with our business goals and core values. You will assist customers in resolving product quality and application issues while identifying root causes of challenges and facilitating effective resolutions. Engaging in field support, you'll oversee product installation, project management, and troubleshooting. Additionally, you will provide comprehensive product information and training, contribute to collaborative technical solutions, and maintain documentation of product and customer interactions. With opportunities for travel and involvement in training initiatives, you will cultivate expertise across all product lines and forge strong connections with dealers and end-users, ensuring their needs are met while supporting VAL-CO's mission of integrity and respect in the agriculture industry.

Requirements

Two-year technical degree in Mechanics or Electronics.
At least three years of relevant field experience with mechanical and electrical systems.
Multi-lingual skills, particularly in Spanish.
Exceptional written and oral communication skills.
Proficiency in reading blueprints, schematics, and engineering drawings.
Self-motivated and capable of working independently with minimal supervision.
Ability to travel.
Ability to sit for extended periods.
Ability to lift up to 50 lbs.
Ability to navigate uneven surfaces.
Proficiency with Microsoft Office applications.
Ability to travel overnight to customer locations including international locations.
Ability to work analytically with variables true and perceived.
Demonstrate general conduct consistent with good character and reflective of the VAL-CO published core values.

Responsibilities

Deliver exceptional technical support and training to both internal and external customers.
Assist customers in resolving product quality and application issues.
Identify root causes of challenges and facilitate effective resolutions.
Engage in field support, overseeing product installation, project management, and troubleshooting.
Provide comprehensive product information and training.
Contribute to collaborative technical solutions.
Maintain documentation of product and customer interactions.
Cultivate expertise across all product lines.
Forge strong connections with dealers and end-users.