Product Support Specialist - Capital

Medline Industries, LP•Chicago, IL

10d•$23 - $34•Hybrid

About The Position

Medline has an immediate opening for a Product Support Specialist supporting our Capital product division. This position will be based out of our Merchandise Mart office in Chicago, IL and will offer a hybrid model of work. The Product Support Specialist, under general supervision, provide in depth knowledge and support to various internal product and sales teams.

Requirements

High school diploma or equivalent.
At least 1 year customer service experience.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).

Nice To Haves

Bachelor’s degree.
Previous healthcare experience.

Responsibilities

Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.
Accurately cross-reference and/or research external brands to identify corresponding Medline products.
Identify and report training deficiencies to Product Manager or Senior Product Support Specialist.
Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.
Report product issues/concerns.
Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
Provide administrative support and respond to sales rep questions as needed.