Product Support Specialist

Medline•Philadelphia, PA

1d•Onsite

About The Position

Joining our team as a Product Support Specialist will help you gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. You will assist sales partners in project management and lead efforts in executing clinical trials and product conversions.

Requirements

Bachelor’s degree and at least 2 years of sales or customer service related experience OR high school diploma or equivalent and at least 4 years of sales or customer service related experience.
Experience developing presentations for various audience levels.
Willing to travel at least/up to 80-90% of the time for business purposes (within state and out of state).

Responsibilities

Ensure project implementation and completion while gaining hands-on exposure to all aspects of the Sales Representative position.
Lead, prioritize, and manage the work flow of product trials, conversions, and/or PV implementations.
Ensure overall goals and objectives of the customer are met by managing expectations and aligning appropriate resources.
Establish and maintain customer relationships to include conducting weekly team meetings with the state of business with both the customer and the sales reps.
Monitor project progress; communicate project status to sales teams, product teams and customers.
Ensure follow up and resolution of issues is completed on a timely basis.
Collaborate and build effective relationships within assigned accounts as well as with internal partners (Field Sales Reps, Management, and Product divisions).