Product Support Specialist - Ditch Witch

The Toro Company•Perry, OK

5d•$54,900 - $91,000•Hybrid

About The Position

The Product Support Specialist is trained to provide technical support, feedback of field information and technical training on American Augers and Ditch Witch equipment. Additional responsibilities include problem solving with mechanical, hydraulic, electrical, and electronic systems; resolving customer issues; managing warranty claims; communicating customer needs; and performing other duties as assigned. Product Support Specialist must demonstrate effective communication skills, group presentation skills and maintain a positive, professional attitude while working in demanding situations.

Requirements

High school diploma and a minimum of 1-5 years of relevant American Augers or Ditch Witch or related experience.
Level I, 3-5 years on the job experience in equipment assembly and/or technical repair.
Level II, 5-10 years on the job experience in equipment assembly and/or technical repair.
Level III, 10+ years on the job experience in equipment assembly and/or technical repair.
Maintain a positive, professional attitude while working in demanding situations.
Demonstrate effective communications skills, along with the ability to make effective group presentations.
Demonstrate sufficient knowledge and skill in servicing and troubleshooting mechanical, hydraulic, electrical, and electronic systems.
Possess intermediate electrical/electronic experience, knowledge and skills.
Sufficient computer skills to complete daily job functions on time.
Self-motivating, high productivity, ability to learn new skills, and reliable in areas of attendance, attention to quality and having a cordial, cooperative personality.
Be willing to work overtime or travel on short notice.
Will work or travel on weekends as needed.

Nice To Haves

Bachelor's degree in a related area of study is preferred.
Preferable experience in SAP, Microsoft Word, Excel and PowerPoint.

Responsibilities

Maintain positive, professional relationships with dealers, customers, and factory personnel.
Analyze information (technical manuals, blueprints, schematic drawings, etc.) to fully understand the equipment’s mechanical, hydraulic, electrical, and electronic systems.
Apply knowledge of mechanical, hydraulic, electrical, and electronic systems and understanding of equipment operation to resolve issues.
Troubleshoot and diagnose problems with equipment. This includes monitoring and testing the equipment's performance, using gauges, meters, etc.
Communicate field problems and suggested solutions for resolution.
Create and maintain records including warranty claims and documenting equipment issues.
Repair and implement upgrades to equipment.
Use computers to develop, distribute, and present technical and training information to groups of people. This includes gathering, organizing, and effectively communicating information about mechanical, hydraulic, electrical, and electronic systems.
Note: The responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.