Product Support Specialist

NORSAT INTERNATIONAL INC • Richmond, BC

31d • CA$40,000 - CA$45,000 • Onsite

About The Position

As a Product Support Specialist, you will provide technical support for satellite communication products and RF/microwave equipment. You will troubleshoot hardware and system issues, support customers and internal teams, manage support tickets, perform product diagnostics, and collaborate closely with Engineering, Sales, and Quality teams to ensure timely and effective issue resolution.

Requirements

• Diploma or degree in Electronics, Electrical Engineering Technology, Telecommunications, or a related technical discipline
• 1+ year of experience in technical support, electronics troubleshooting, or RF systems support
• Strong understanding of electronic hardware troubleshooting and diagnostics
• Experience using RF test equipment such as: Spectrum analyzers, Oscilloscopes, Signal generators
• Knowledge of satellite communications, microwave systems, or wireless communications is considered an asset
• Excellent problem-solving and communication skills
• Customer-focused mindset with strong interpersonal abilities
• Experience using support ticketing systems and technical documentation tools
• Ability to work independently and collaboratively within cross-functional teams
• Flexibility to occasionally support after-hours customer issues when required
• Applicants must hold either a Canadian citizenship, Canadian Permanent Residency, or Work/Study Permit.

Nice To Haves

• Knowledge of satellite communications, microwave systems, or wireless communications is considered an asset

Responsibilities

• Provide technical support for satellite communication systems, RF products, and microwave components
• Troubleshoot, diagnose, and resolve hardware and system-related issues
• Support customers and internal Sales teams through phone, email, and ticketing systems
• Manage and maintain technical support tickets to ensure accurate tracking and timely resolution
• Perform diagnostics, testing, and evaluation of returned products and systems
• Generate RMA documentation, failure analysis reports, and technical service updates
• Collaborate with Engineering and Quality teams to investigate and resolve product issues
• Deliver product training and technical guidance to customers and internal staff
• Develop and maintain technical documentation, knowledge base articles, and service materials
• Conduct field troubleshooting and customer support activities when required
• Recommend effective technical solutions based on customer requirements
• Assist with product validation, testing, and continuous improvement initiatives
• Support additional operational and technical tasks as assigned

Benefits

• Paid vacation days
• 5 paid sick days
• 100% paid by employer comprehensive health benefits package including medical, dental, life & more (coverage varies)
• RRSP program
• Up to an annual maximum of $2,000 per year professional development fund for designations and accreditations
• 100% reimbursed for job-related training
• Ongoing training available
• Flexible hours of work based on position
• Employee Referral Program
• Employee Award Program
• Plenty of on-site and street parking & a bus stop right in front of the office (bus 405, 410, 416)
• Leisure areas in the office, employees are encouraged to have some fun! (i.e., ping pong table, foosball, Wii, tabletop games, card games)
• Employee events & initiatives: company BBQs, field trips, annual summer event, free snacks events, lunchroom has free flow of coffees & teas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree