Sr. Product Support Specialist

Clarios • Glendale, AZ

4d • Onsite

About The Position

Leads execution of complex customer and product changes and serves as a subject-matter expert for CCM, master data, labeling, and visual decoration. Provides execution leadership, mentors Product Support Specialists, and partners with cross-functional teams and manufacturing plants to reduce risk and ensure consistent execution.

Requirements

• Bachelor’s degree in Business, Supply Chain, Engineering, Marketing, or related field
• 5–7 years of experience in product support, operations, or manufacturing
• Strong understanding of CCM execution, master data, BOMs, labeling, and VDS
• Demonstrated ability to manage complexity and influence without formal authority
• Strong communication, problem-solving, and mentoring skills

Responsibilities

• Own end-to-end execution of complex or high-risk CCM changes
• Proactively identify and mitigate execution risks related to timing, data accuracy, and plant readiness
• Lead creation, validation, and correction of complex BOM structures
• Serve as escalation point for master data, labeling, and execution defects
• Own accuracy and completeness of Visual Decoration Slides (VDS) for assigned portfolios
• Partner with Graphic Arts and plants on complex labeling and decoration changes
• Act as a trusted execution partner to manufacturing sites
• Participate in cross-functional discussions to align feasibility and execution constraints
• Mentor Product Support Specialists and share best practices
• Identify and support continuous improvement opportunities

Benefits

• Medical, dental and vision care coverage
• 401(k) savings plan with company matching
• Tuition reimbursement
• Perks and discounts
• Parental and caregiver leave programs
• Paid time off
• Flexible spending
• Short- and long-term disability
• Basic life insurance
• Business travel insurance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level