Product Support Specialist I
AvidXchange, Inc.•Charlotte, NC
•Hybrid
About The Position
Troubleshoot and test components of systems using proven techniques for analysis and workarounds. Coordinate reported cases and work closely with leadership to expedite issues for fast problem resolution. Work with case management system, keeping track of support tickets and follow through to completion. Monitor and assist other Technicians with support tickets. Provide basic product training and documentation to customers.
Requirements
- Master’s degree in Computer Science, Information Technology, Information Systems or related field of study
- Two (2) years of experience in the job offered or related occupation
- Demonstrated experience in Data file formats (JSON, XML or CSV) in data processing workflows
- Demonstrated experience in Incident response and root cause analysis
- Demonstrated experience in End user system monitoring and troubleshooting procedures
- Demonstrated experience in Testing of end-to-end system configuration
- Demonstrated experience in API Integration and troubleshooting
- Demonstrated experience in Technical documentation creation
- Demonstrated experience in Managing and resolving support tickets across multiple communication channels
Responsibilities
- Troubleshoot and test components of systems using proven techniques for analysis and workarounds.
- Coordinate reported cases and work closely with leadership to expedite issues for fast problem resolution.
- Work with case management system, keeping track of support tickets and follow through to completion.
- Monitor and assist other Technicians with support tickets.
- Provide basic product training and documentation to customers.
Benefits
- 18 days PTO
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP)
- Onsite Health Clinic with Atrium Health
- 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
- Parental Leave: 8 weeks 100% paid by AvidXchange
- Discounts on Pet, Home, and Auto insurance
- WeeCare Childcare Service
- Perks at Work: free discount program
- Onsite gym fitness center, yoga studio, and basketball court
- Tuition Reimbursement up to the federal maximum of $5,250
- Hybrid Workplace Flexibility
- Free parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
