Product Support Specialist I

MERIDIAN COOPERATIVE INC•Atlanta, GA

14d

About The Position

Are you someone who loves solving puzzles, helping people, and learning new tech? Join Meridian Cooperative, where we power utilities and communities with smart software solutions—and support our customers every step of the way. We’re looking for a Product Support Specialist I to be the friendly, knowledgeable first point of contact for our users. If you enjoy diving into technical challenges, explaining solutions in simple terms, and making someone’s day easier, we want to hear from you. What You’ll Do Be the voice of Meridian: Help customers by phone and email with product questions and issues. Problem-solve with purpose: Troubleshoot basic software issues and guide users through solutions. Be a bridge: Escalate complex problems to senior team members and collaborate with internal teams. Empower our customers: Deliver software training via webinars or one-on-one sessions tailored to their needs. Help improve our products: Log user feedback and work closely with product and development teams. Learn and grow: Gain hands-on experience with software systems while being supported by a team of experts.

Requirements

1–2 years of experience in a technical support or customer service role
Experience customizing or supporting SaaS software
Basic familiarity with software applications and an eagerness to learn more
Comfort with Microsoft Office and basic CRM/help desk tools
Familiarity with ticketing systems (e.g., Jira, Zendesk) preferred
Strong verbal and written communication skills
Ability to explain technical concepts in a clear, user-friendly way
Committed to delivering timely, high-quality service
Bachelor’s degree in IT, Computer Science, or equivalent experience a plus

Nice To Haves

Exposure to utility, billing, or cooperative systems is a bonus (nice-to-have for Meridian)

Responsibilities

Help customers by phone and email with product questions and issues.
Troubleshoot basic software issues and guide users through solutions.
Escalate complex problems to senior team members and collaborate with internal teams.
Deliver software training via webinars or one-on-one sessions tailored to their needs.
Log user feedback and work closely with product and development teams.
Gain hands-on experience with software systems while being supported by a team of experts.

Benefits

Outstanding Medical/Dental/Vision
Education/Training Reimbursement
On-Site Education Courses
Flexible Spending Account
Health/Wellness Reimbursement
Excellent Life and AD&D insurance
Paid Time Off: Eligible to begin accrual from date of hire; accrual amount based on years of service. Beginning accrual rate equivalent to 22 days per year. 9 holidays which include the day after Thanksgiving, and Christmas Eve. Up to 240 hours of PTO can roll over to the following year.
Volunteer Time: 8 hours per year
Retirement: Robust 401K. Following one year of eligible service, the Company contributes in two ways: (1) match of 100% of each dollar you contribute on the first five percent (5%) of eligible compensation, and (2) Employer basic contribution of 4% of base salary (with increases in basic contribution percentage based on years of service). Employees are 100% vested in Company funded contributions from the date they enter the plan.

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