Product Support Sales Representative (PSSR)
About The Position
Modern Machinery Co., Inc. has been in business for over 80 years. We sell, rent and service high-quality heavy equipment while providing exceptional customer service and product support to our customers. Modern Machinery is committed to our core values and creating a safe working environment for all our employees. As Product Support Sales Representative (PSSR), you will be responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern’s customers. Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay.
Requirements
- Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers
- Requires a valid driver’s license and the ability to maintain an insurable driving record
- Provide exceptional customer service
- Ability to take the initiative to accomplish work with little supervision
- Effectively manage relationships both internally and externally
- Good verbal and written communication skills
- Ability to exercise integrity, confidentiality, and discretion
- Excellent time management and organizational skills
- Capable of working with all levels of the organization
- Teamwork: cooperate and support others within the Modern Machinery organization
- High School diploma required.
- Proficient in Microsoft Office products (Outlook, Word, and Excel)
Nice To Haves
- Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
Responsibilities
- Demonstrate Modern Machinery’s core values and promote the mission and vision of the company
- Follow all company policies, processes, procedures.
- Exercise safe work practices to contribute to the achievement of the company’s safety goals
- Effectively communicate with and establish relationships with assigned customers
- Develop sales forecasts and business plans for each customer
- Utilize the company’s CRM system to track and maintain customer records
- Promote growth and increase sales activity for parts and service
- Identify new or additional opportunities for aftermarket sales
- Sell service programs
- Perform and coordinate market and opinion surveys
- Provide customers with quotes related to product support
- Perform machine inspections and evaluations
- Communicate the progress of repair(s) to customer’s equipment in the shop
- Assist in successfully negotiating and settling customer product support disputes
- Execute on short and long-term goals through good management and planning
Benefits
- Medical, Dental, Vision, and Prescription Insurance
- Health Savings Account
- 401k/Roth Retirement Savings Plan with Company Match
- Participation in Annual Profit-Sharing Plan
- Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
- Gym Membership Reimbursement Program
- Family Scholarship Program
- Employee Assistance Program
- Virtual Mental Health & Tele Medicine Benefit
- Company Paid Life Insurance & Disability Benefits
- Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
