PRODUCT SUPPORT (45770)
About The Position
Exceptional customer satisfaction starts with exceptional people. At Arnold Machinery, we’ve built one of the most comprehensive machinery support teams in the western United States—and our employees are the driving force behind that success. Through industry-leading training and support, our team members help maintain and strengthen Arnold’s reputation for excellence. This role is responsible for working directly with customers to identify and develop parts, labor, and equipment sales opportunities. The Product Support Sales Representative plays a key role in helping customers operate more efficiently and cost-effectively while ensuring their equipment remains in peak condition.
Requirements
- Strong written, verbal, and interpersonal communication skills
- Proficiency with computers and business software
- Ability to learn and apply skills in negotiation, leadership, problem-solving, and performance management
- Strong organizational skills with attention to detail and deadlines
- Ability to work effectively under pressure with a customer-first mindset
- Working knowledge (or willingness to learn) of repair requirements and inventory systems
- Self-motivated with the ability to maximize customer-facing time
- Interest in marketing and business development
- High school diploma or equivalent (relevant experience may substitute)
- Mechanical aptitude or experience required
- Strong customer service background
- Basic computer proficiency required
Nice To Haves
- Experience with construction equipment or related machinery preferred
Responsibilities
- Serve as a liaison between customers and the Parts and Service Departments
- Promote customer satisfaction while supporting parts and labor sales growth
- Create, monitor, and assist in closing service work orders
- Partner with machine sales representatives during equipment deliveries to introduce Product Support programs
- Prospect and cold-call potential customers for service-related opportunities (Volvo and non-Volvo equipment)
- Promote OEM parts, filters, fluids, G.E.T., and hoses to new and existing customers
- Maintain clear communication with customers regarding work-in-progress status
- Oversee estimates, approvals, quotes, and service timelines
- Collaborate daily with the Service Department to review priorities, parts availability, and deadlines
- Identify and address work orders exceeding initial estimates
- Compile reports and assist with special projects as needed
Benefits
- Paid sick leave, vacation, and holidays
- 100% employer-paid medical premiums for employees and families
- Dental and vision coverage
- 401(k)/Roth with company match
- Quarterly and annual bonus programs
- Company stock program (after 5+ years of service)
- $2,000 Sign-On Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
