Product Support Sales Representative - EPG

Cleveland Brothers Equipment Co•Pittston Township, PA

8h•Onsite

About The Position

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for an Industrial Engine PSSR. This position is base plus commission with unlimited earning potential. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals. In accordance with management directives, this position will be responsible for selling Cat and non-Cat parts, dealer services, and product support solutions in the commercial and industrial market segments with some minor engagement with the oil & gas market as directed by the Product Support Manager.

Requirements

High school diploma or equivalent
Four to five years' related experience and/or training, or equivalent combination of education and experience is acceptable
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, electrical schematics, and procedure manuals
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and volumes.
Knowledge of word processing software, spreadsheet software, internet software, and DBSi

Nice To Haves

College or technical degree preferred

Responsibilities

Apply good time and territory management practices while implementing a coverage plan
Perform basic generator, engine, pump, air compressor, switch gear, automatic transfer switch, UPS, or machine inspection to generate opportunity for customer interaction and sales
Prospect for new customers and new parts/service revenue sources
Follow up on sales leads
Build collaborative relationships and ensure business integrity is maintained
Sell parts, service, PM products, environmental products, customer support agreements (CSAs) and Extended Service Contracts (ESCs) within assigned territory
Employ a "counselor sales" approach to identify and manage customer expectations
Counsel customers regarding power systems solutions to affect lowest owning and operating costs
Maintain accurate customer equipment information within reporting branch CSA database
Identify and report on incremental opportunities for future sales both within product support as well as other areas of the dealership
Report competitive parts, service, and power system equipment information and activity
Provide input/information into planning and budgeting process
Understand parts, service, and machine performance literature and how to use the Service Information System
Prepare quotes, sales contracts, and related paperwork necessary to close a deal
Work closely with the Inside Sales Representatives and all members of Service Management. Fully utilize the CRM tool used by the company