Product Support Sales Representative - Southern Region

Chadwick-BaRoss • South Windsor, CT

10d • $60,000 - $80,000 • Onsite

About The Position

The Product Support Sales Representative is responsible for building and maintaining strong relationships with both new and existing customers, with a specific focus on supporting the parts and service departments. This role reports directly to the Regional Operations Manager and plays a key role in driving customer satisfaction, retention, and overall business growth.

Requirements

• 5-10 years of experience in the Heavy Equipment / Environmental Equipment Industry, with specific exposure to the sweeper, sewer, or environmental side of the business.
• Proven track record of generating profitable results at the branch level and strong understanding of product support practices, administrative processes, and financial management.
• Bachelor’s Degree in a business-related field, or equivalent experience in lieu of a degree.
• Extensive Product Knowledge and Expertise in heavy and environmental equipment, including knowledge of sweeper, sewer, and related environmental equipment.
• Strong Communication Skills, both verbal and written, with the ability to effectively engage with customers and internal teams.
• A valid driver’s license with a clean driving record.
• Strong organizational and time management skills with the ability to prioritize and perform in a fast-paced environment
• Ability to work independently and make sound, ethical decisions while managing customer assignments and time effectively.
• Team-Oriented: A collaborative mindset with the ability to work effectively with various departments to meet customer needs.
• A strong customer-first attitude with the ability to provide exceptional service in all interactions.

Responsibilities

• Build and Maintain Customer Relationships – Establish and strengthen relationships with new and existing customers to drive loyalty and retention
• Drive Revenue Growth – Focus on aftermarket parts and service sales to meet and exceed targets
• Customer Equipment Inspections: Perform in-depth inspections to assess customer needs and provide tailored solutions.
• Product Training for Customers: Conduct product demonstrations and training to ensure customers fully understand product features and benefits.
• Provide Technical Support – Respond to customer inquiries with timely, effective solutions to maintain high satisfaction
• Manage CRM Activity – Accurately track customer interactions, opportunities, and updates within the CRM system
• Understanding and Meeting Customer Needs: Proactively identify customer challenges and offer solutions that align with their business objectives.
• Identify and Generate Leads: Source new business opportunities through networking, research, and referrals.
• Collaborate with Other Departments: Work closely with the parts, service, and sales teams to deliver comprehensive customer solutions.

Benefits

• Competitive salary
• Company Vehicle + Fuel Card & Full Maintenance program
• Comprehensive Benefits Package – Medical, Dental & Vision coverage for you and your family
• Retirement Savings Plan with employer-matched 401(k)
• Generous Time Off – 3 weeks PTO plus 10 paid holidays annually
• Product Support Commission Program - earn more for your performance
• Career Growth Opportunities – access to training, development programs, and advancement paths
• A Supportive Culture - Join a welcoming, inclusive team that is committed to supporting employee growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree