Product Support Representative
Monroe Tractor•New Haven, VT
•Onsite
About The Position
The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.
Requirements
- Prior experience in the heavy equipment construction and/or agriculture industry
- Previous sales experience is required
- Strong independent work ethic
- Able to work within a team environment to achieve individual as well as branch goals
- Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers
- Clear and concise communications
- A strong sense of urgency, managing time well
- Proficient computer technology skills to utilize company-authorized software, internet, email, etc.
Responsibilities
- Assist customers by asking questions and listening carefully to their responses
- Explain product performance, application, and benefits to customers
- Resolve customer product issues
- Address any customer complaints or concerns and come up with acceptable solutions
- Successfully increase profit and productivity in parts and service market shares
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account (Employer + Employee Contributions)
- Accident & Disease Insurance
- 401K Plan + Match
- Competitive Paid time off Policy
- Short/Long Term Disability
- Annual Reviews
- Bonus Incentive Plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
