Product Support Representative

Logistiq Solutions • Port Clinton, OH

4h • Hybrid

About The Position

LogistiQ Integration Solutions is seeking a motivated and dependable Product Support Representative to join their team. This role serves as the primary point of contact for customers and internal stakeholders, offering expert troubleshooting and problem resolution through a 24/7 support hotline and service email. The position also involves managing warranty order processing and contributing to overall customer satisfaction through prompt, solution-focused service. This opportunity is well-suited for an individual who is detail-oriented, enjoys problem-solving, can perform well in a fast-paced setting, and is keen to gain in-depth knowledge of the company's products.

Requirements

• Strong written and verbal communication skills.
• Excellent organizational abilities and attention to detail.
• Positive, professional attitude and high energy.
• Ability to prioritize and manage multiple requests simultaneously.
• Strong problem-solving skills and team-oriented mindset.
• Comfortable working in a fast-paced and sometimes high-pressure environment.
• Proficient in Microsoft Office Suite; ability to quickly learn new systems.
• Ability to read and interpret technical documents, manuals, and professional publications.
• Ability to draft clear and professional business correspondence and reports.
• Strong basic math skills for data analysis and order processing.
• Minimum of 2 years of experience in a customer service, technical support, or office environment—ideally within a manufacturing or industrial setting

Nice To Haves

• Mechanical aptitude and familiarity with engineered products preferred.
• Associate degree in Business Administration, Marketing, Office Administration, or a related field preferred

Responsibilities

• Deliver high-quality technical assistance to both internal and external customers.
• Troubleshoot and resolve product issues; escalate complex problems when necessary.
• Process and follow up on warranty orders and related service requests.
• Provide rotational coverage of LogistiQ’s 24/7 technical support hotline and service inbox.
• Maintain accurate records of service calls, customer feedback, and issue resolution.
• Master the technical aspects of LogistiQ products to support accurate diagnostics.
• Utilize ERP and CRM systems to track support activity and manage workflow.
• Contribute to continuous improvement initiatives related to customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree