Product Support Representative
About The Position
Our client is seeking a Technical Support Specialist to serve as a key point of contact for customers, contractors, distributors, and internal teams. This role focuses on delivering exceptional support for product inquiries, order assistance, and basic troubleshooting. This is an excellent opportunity for someone with experience in manufacturing, engineering, construction, industrial, or technical products who enjoys problem-solving, customer interaction, and expanding their technical knowledge. Prior experience with lighting or electrical products is not required—just a strong aptitude to learn.
Requirements
- 3+ years of customer support experience in a technical or product-based environment (manufacturing, engineering, industrial, or construction)
- Strong experience supporting customers via phone and email
- Ability to troubleshoot and resolve basic technical or product-related issues
- Proficiency with CRM systems and Microsoft Office
- Experience in manufacturing, engineering, or technical product environments
Nice To Haves
- Prior experience with lighting or electrical products is not required—just a strong aptitude to learn.
Responsibilities
- Act as the primary contact for customer inquiries via phone and email, including product questions, order status, and support needs
- Deliver a professional, timely, and solutions-focused customer experience
- Troubleshoot basic product issues and escalate complex technical concerns as needed
- Partner cross-functionally with engineering, manufacturing, production, and sales to resolve issues
- Review product specifications and internal resources to provide accurate guidance
- Track and document customer interactions, cases, and resolutions in CRM systems
- Proactively follow up on open issues through resolution
- Support customers across the full lifecycle—from initial inquiry through post-delivery support
- Maintain clear communication with both customers and internal stakeholders
- Continuously develop and maintain product knowledge
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
