Product Support Representative - Harvesting Heads

Tigercat | MacDonald Steel

1d • $95,000 - $105,000 • Remote

About The Position

Tigercat is seeking a motivated, driven, and organized Product Support Representative for Harvesting Heads, primarily covering Washington and Oregon, U.S.A. The role involves extensive travel to train equipment operators, support new machine deliveries, troubleshoot issues with dealer technicians to minimize equipment downtime, and maintain close daily communication with dealers, service managers, the service team, internal management, and engineering. The representative will also conduct root cause analysis of failures for continuous improvement and issue prioritization.

Requirements

• Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively
• Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
• A minimum of 2 years experience working on logging sites with forestry equipment operators
• Post-Secondary diploma/degree or equivalent education and experience
• Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
• Excellent Communication Skills
• Valid Passport and ability to travel extensively – Primarily USA/Canada, occasionally worldwide, and on short notice
• Computer skills in Microsoft programs
• Demonstrated ability to use initiative, work efficiently and independently
• Strong organizational skills, planning, and time management skills
• Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events

Responsibilities

• Support new machines deliveries, harvesting heads installations, and equipment demonstrations
• Deliver training to operators and dealer technicians for new harvesting heads
• Assist dealers with troubleshooting technical issues
• Implement root cause failure analysis and effective corrective action
• Work with the service department and engineering to improve the quality of TCi products
• Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
• Prepare technical reports and document oral and written communications
• Participate in regional and national trade-shows

Benefits

• Employer-paid premium health and drug
• Dental insurance
• Life insurance
• AD&D insurance
• Employee assistance program
• Employee-paid long-term disability
• Optional vision care
• Supplemental voluntary life and AD&D benefits
• Vehicle allowance
• 401(k) plan eligibility after six months of continuous full-time employment
• Employer matching contributions of 50% up to $2,000 per year for 401(k)
• 80 hours (10 days) of vacation per calendar year
• 9 paid company holidays
• Paid sick leave provided in accordance with applicable state and local law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree