Product Support - Harvesting Heads | Southern U.S.A.
About The Position
Tigercat is seeking a motivated, driven, and organized Product Support Representative for Harvesting Heads, primarily covering the Southern U.S.A. with travel to Canada. The role involves extensive travel to train equipment operators, support new machine deliveries, troubleshoot, and resolve issues with dealer technicians to minimize equipment downtime. This position requires close daily communication with dealers, service managers, the service team, internal management, and engineering. A key responsibility is conducting root cause analysis of failures for continuous improvement and issue prioritization.
Requirements
- Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively
- Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
- A minimum of 2 years experience working on logging sites with forestry equipment operators
- Post-Secondary diploma/degree or equivalent education and experience
- Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
- Excellent Communication Skills
- Valid Passport and ability to travel extensively – Primarily USA/Canada, occasionally worldwide, and on short notice
- Computer skills in Microsoft programs
- Demonstrated ability to use initiative, work efficiently and independently
- Strong organizational skills, planning, and time management skills
- Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events
Responsibilities
- Support new machines deliveries, harvesting heads installations, and equipment demonstrations
- Deliver training to operators and dealer technicians for new harvesting heads
- Assist dealers with troubleshooting technical issues
- Implement root cause failure analysis and effective corrective action
- Work with the service department and engineering to improve the quality of Tigercat products
- Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
- Prepare technical reports and document oral and written communications
- Participate in regional and national trade-shows
Benefits
- Family-Oriented Company with social events
- Competitive Wages
- Profit Sharing
- 401k Matching Program
- Skills Development and Training Reimbursement
- Company-Paid Healthcare Benefits
- Employee and Family Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
