Product Support Manager

Quinn Company•, CA

2h•$91,000 - $125,000•Onsite

About The Position

Quinn Company, a Caterpillar dealership, is hiring a Product Support Manager in Indio, California. The company sells, services, and rents construction, agricultural, and material handling equipment, as well as diesel and natural gas engines. The Product Support Manager leads a branch team of parts and service employees and is responsible for meeting or exceeding customer support expectations. The role manages service shop, field service, and parts operations for the branch and maximizes parts and service profitability. The manager builds customer relationships, drives branch performance, ensures operational excellence, and develops employees. The position requires adherence to company safety policies, procedures, standards, and values. Starting wages are $91,000–$125,000, depending on experience and education.

Requirements

Proof of a high school diploma or General Education Degree (GED).
A college degree or an equivalent five years of related industry experience.
Management or supervision experience.
At least five years of industry product support experience.

Responsibilities

Develop and maintain effective relationships with branch customers to achieve parts and service financial objectives.
Maximize business results in the area of responsibility by leveraging company resources and external business partners.
Motivate, develop, and retain a high-performing work group.
Ensure branch-level product support operational excellence.
Communicate across the organization to support high levels of customer service.
Develop, mentor, and coach branch product support employees.
Work safely and comply with applicable safety policies and company policies, procedures, standards, and values.
Communicate and teach the value-added concept to employees and customers.
Understand key competitor strengths, weaknesses, opportunities, and threats.
Identify opportunities to improve company performance and lead improvement efforts.
Reinforce and teach the company strategic plan and values.
Identify and mentor high-potential employees.