Product Support -Lift Trucks - Remote

Konecranes•Houston, TX

10d•$75,000 - $79,000•Remote

About The Position

Assist Konecranes dealers and Konecranes Key Account Customers in order to develop, support and control BU Lifttrucks Service and Product Support in North America for all Konecranes product lines. Focus on customer satisfaction and on Konecranes machines quality, in order to promote further business of new equipment and parts on a profitability manner. Areas of responsibility include North America West, Canada West and Mexico.

Requirements

Good PC skills.
Experience on Machinery Aftersales support or similar industries; so to have a good Technical background (knowledge on hydraulic and electrical systems, engines and transmissions, spare parts manuals, etc.).
Availability to travel frequently.
Reside near a major airport.

Nice To Haves

Bilingual is desired but not required. English a must. Spanish desired.

Responsibilities

Develop the dealers network by teaching on the process of carrying out Assembly and Commissioning of new Konecranes Lift Trucks Products.
Coordinate / execute the assembly and commissioning process in areas where there are no dealers.
Verify that the product match current specification and quality.
Supervising and trouble shooting in field as well as over phone and email.
Giving theoretical classroom and practical hands-on technical training for customers and dealers.
Visiting customers/dealers to give technical advice and support the product in order to point out / generate business opportunities.
Reporting of non-conformities and technical issues on a clear standardized manner.
Ensure that Konecranes Warranty Policy is correctly interpret and processed.
Support the sales force with any technical requirement or non-conformity by customers / dealers.
Ensure that Konecranes warranty policy of Konecranes Lifttrucks is properly applied.
Contribute with suggestions on developments of service against new demands, profitability criteria´s, as well as on-going improvement on quality.
Take decisions about service measurements in the field.
Plan travels to and from customer / dealers for Product Support functions.
Perform other duties as assigned