Product Support Inspection Specialist
About The Position
It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!
Requirements
- Computer-proficiency with basic Microsoft Excel skills and the ability to quickly learn and adapt to new software applications, systems, and technologies.
- Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines independently.
- Ability to translate inspection data into detailed repair plans, identifying required work, parts, and labor.
- Strong customer service skills, with the ability to communicate clearly and professionally.
- Self-motivated with the ability to take initiative and work effectively under minimal supervision.
- High School Diploma or General Education Degree (GED) and a minimum of three (3) years of directly related experience in the construction, heavy equipment industry, and/or automotive industries; or an equivalent combination of education and work experience.
- Experience quoting service and repair work, ensuring accuracy and alignment with customer needs required.
- Experience with heavy equipment or automotive parts and/or service required.
Nice To Haves
- Familiarity with heavy equipment industry terminology highly preferred.
- Familiarity with Cat Inspect or similar systems preferred.
Responsibilities
- Review completed Cat Inspect reports; identify and prioritize Action Required (AR) items.
- Monitor Condition Monitoring systems (e.g. Texada) and Cat Inspect website to manage inspection alerts; maintain clean and accurate alert queues, ensuring no backlog.
- Create and manage cases, including clear descriptions and recommendations for work opportunities (i.e. leads).
- Submit cases and work opportunities to Pricing Team; track to ensure timely quoting and follow-through.
- Collaborate and communicate directly with customers and internal Product Support, Service, and Sales teams to optimize efficiency and effectiveness of the inspection-to-quote process.
- Support and maintain documentation standards and data accuracy within Cat Inspect, Condition Monitoring systems, and related systems.
- Maintain punctual, regular, and predictable attendance.
- Assist Pricing Team with creating and transmitting quotes to customers for parts and services.
- Travel occasionally to Peterson locations to attend meetings, training, company events, professional development, and industry conferences.
Benefits
- competitive wages
- generous benefits
- promotional opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
