Product Support Engineer

Doble Careers • Marlborough, MA

3d • Onsite

About The Position

We are seeking a Product Support Engineer who will be responsible for providing product support to the Client Service Engineering group as well as entities of the power utility industry that subscribe to a Doble Service Agreement. The role includes providing troubleshooting support on Doble products, working closely with Operations and Engineering on equipment updates and issues reported and assisting with ongoing inventory within the lease pool. This role will be based in our Marlborough, MA office and would be reporting to the CS Manager or Director.

Requirements

• Bachelor’s Degree in a technical discipline, preferably electrical engineering. This requirement can be waived for individuals with alternative technical training, specifically focused on power apparatus and familiarity with Doble products.
• Utility or similar experience specifically focused on diagnostic instrumentation
• A solid commitment to customer service is necessary.
• The ability to conduct oneself in a professional manner.
• Willingness to travel if necessary. Anticipated to be no more than 10%.
• The ability to multi-task and be flexible.
• The daily routine includes frequent client interactions.
• Job assignments frequently change to meet client needs.
• The willingness to teach and work outdoors in energized substations if necessary.
• Strong communication skills both written and verbal.
• The candidate must be able to clearly and concisely express their opinion.
• Good presentation skills will be required to conduct product training and technical presentations at various forums and to audiences with varying skill sets.
• Requires a solid command of the English language however, fluency in another language is a plus.
• Must be capable of lifting 30 pounds.
• Must use assistance when lifting 50 pounds or more.
• Applicants must be authorized to work for any employer in the United Sates.
• Doble Engineering is unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

• fluency in another language is a plus

Responsibilities

• Provide technical and application support on Doble products both internally and externally
• Training and consultation on diagnostic instruments.
• Support R&D related to application and product development where appropriate.
• Provide troubleshooting assistance to CSE’s, clients and Engineering.
• Assist in timely returns of lease pool equipment from client sites.
• Work with Operations to establish priority and turnaround time on repairs
• Track and trend instrument problems that are occurring in the field
• Document steps that create errors or malfunction so that they can be reproduced in house
• Assist as needed in the documentation and distribution of service advisories

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level