Product Support Engineer
ALVEST•Windsor, CT
•$70,000 - $80,000
About The Position
Develop and implement design solutions for products in the field and support all technical inquiries by the sales and service organizations.
Requirements
- Strong written, verbal, analytical and interpersonal skills
- Strong desire to work in a hands on environment where critical thinking is required
- Computer skills: Design software including AutoCAD and Solidworks, MRP system experience, Microsoft Office, Adobe Acrobat, Adobe Photoshop.
Responsibilities
- Support field technicians by troubleshooting electrical, mechanical, thermodynamic, hydraulic, and structural systems
- Answer technical inquiries from outside sales offices
- Review complex customer technical specifications for compliance
- Perform root cause analysis and maintain statistical data for investigations of reported product deficiencies
- Write technical service bulletins for field implementation
- Monitor product demerit claims and liaise with project engineers and test technicians to develop solutions for customers
- Develop and monitor test procedures consistent with design criteria for field use
- Provide technical and design related feedback from sales and service to project engineers
- Submit engineering change requests for the purposes of improving product design
- Assist in writing and maintaining product technical manuals and datasheets
- Assist in coordinating technical training for service technicians and customers
- Other assignments as designated by Department Manager
- Adhere to standards and procedures in the pursuit of ISO 9001
- Maintain currency with respect to technical skills by attending training classes, technical courses, seminars, exhibitions, and trade shows as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
