Product Support Engineer

BAE Systems•City of Rome, NY

5d•$107,359 - $182,510•Onsite

About The Position

Our Materiel Solutions team is seeking a motivated, mid-level systems Operations and Maintenance member to work with our development team and support the strategic initiatives of the Air Force Research Laboratory Information Directorate (AFRL/RI) in Rome, NY, and with other customers across the DoD and IC. The ideal candidate will demonstrate exceptional resource management and task prioritization by effectively balancing their time between multiple efforts. Qualified candidates will play a key role in supporting our Program Management Office (PMO). Our team is responsible for providing lifecycle engineering, logistical, and administrative/financial support to Government Program Management Office (PMO), as well as providing leadership to seamlessly usher an ongoing project from the development stage into sustainment. Coordinate with cross-functional teams to identify user needs and propose product innovations for AFRL’s existing cross-domain solutions.

Requirements

Bachelor’s degree in STEM related discipline
Minimum 5 years of related experience
Project management experience leading diverse teams focused on operations and maintenance of complex computer systems
Customer relation management experience; including but limited to developing creative solutions to highly complex problems involving internal and external stakeholders
Proven experience in identifying, assessing, prioritizing, validating and adjudicating capabilities to meet customer requirements
Demonstrated capability to prepare and deliver technical information presentations to customers
DoD 8570 compliant with a minimum of CompTIA Security + certification

Nice To Haves

Operational Air Force experience desired
Ability to break down technical concepts into business terms
Strong analytical and troubleshooting skills, with focus on root cause identification
Expert understanding and wide application of technical principle, theories, and concepts in the field
Creating Customer Technical Solution and Cost Proposals (TS&CP’s) & annual maintenance
Familiarity with cross-domain technologies
Experience with Agile Scrum/SAFe practices

Responsibilities

Oversee and manages the technical project(s) and serves as a liaison between project management and planning, project team, line management, and customers
Prepares project execution plan and identifies technical and business resources needed
Review status of projects and budgets, manage schedules and prepare status reports
Assess issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives
Provide technical and analytical guidance to project team and customers
Collaborate with other engineers, product management, design, and customers to identify and solve challenging problems