Product Support Engineer (PSP)

Veeco•Township of Horsham, PA

7d•$78,597 - $115,275•Hybrid

About The Position

Veeco’s Precision Surface Processing (PSP) division drives the advanced wet cleaning and etch solutions that enable today’s semiconductor packaging breakthroughs—from heterogeneous integration to AI-ready devices. As a Technical Product Support Engineer, you’ll be the escalation point that keeps PSP systems running at peak performance for world-leading semiconductor manufacturers. Your work combines deep technical problem-solving, customer interface, and collaboration with engineering teams to influence both current product quality and future design improvements.

Requirements

Associate degree in a technical field plus 7+ years in semiconductor equipment field service/support; OR Bachelor’s with 5+ years; OR Master’s with 3+ years; Equivalent experience in lieu of degree will be considered; however a minimum of High School Diploma or equivalent is required.
Proven experience supporting high-tech capital equipment with integrated mechanical and electrical systems.
In-depth understanding of semiconductor wet process systems (clean, strip, etch, liftoff).
Skilled at structured troubleshooting and failure recovery planning.
Strong communication and customer interaction skills, including executive-level updates.
Ability to analyze data for root cause identification and recommend sustainable corrective actions.
Familiarity with process control systems and equipment automation in high-volume semiconductor manufacturing.

Nice To Haves

Flexibility to travel up to 30% (domestic and international) for strategic customer escalations, installations, and NPI support.

Responsibilities

Own resolution of complex technical escalations from the field—diagnosing root cause and coordinating factory resources to deliver timely solutions.
Lead troubleshooting of mechanical, electrical, and process issues across PSP wet process platforms, ensuring system reliability and minimal customer downtime.
Provide expert technical support to field service teams and customers during installations, upgrades, and NPI deployments.
Assist on failure analysis for returned components and systemic issues; document field findings and partner with engineering on corrective actions.
Assist in creation and maintaining technical documentation, including troubleshooting guides, service advisories, and training content for global service teams.
Act as factory liaison during engineering design reviews and cross-functional meetings, representing customer feedback and serviceability requirements.
Support new product introduction (NPI) by assisting with pre-release testing, evaluative feedback, and training to prepare field adoption.
Maintain compliance with Veeco’s safety protocols and customer EHS standards.