Product Support Department Lead

Papé Group • Spokane Valley, WA

6d • $25 - $40 • Onsite

About The Position

Ditch Witch West, the premier capital equipment dealer in the West, is seeking a highly motivated individual to lead and oversee the parts and service department operations in Spokane, WA. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team!

Requirements

• 1 or more years of experience in a leadership role preferred.
• 2 years of experience in a dealership parts or service department.
• Technical knowledge of all makes of heavy equipment.
• Excellent customer service and communication skills.
• Proficiency in computer applications associated with manufacturer parts, repair, and warranty.

Responsibilities

• Oversee the daily business operations for the parts and service departments at the branch.
• Serve as the go-to contact for our customers to ensure we are providing an excellent experience.
• Lead the Product Support team to success, including prioritizing and scheduling work for Technicians.
• Performing quotes for customers.
• Processing customer orders.

Benefits

• Competitive pay based on your skills, training, and experience level.
• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave
• Paid Holidays
• Advancement opportunities
• Training and mentoring

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed