Product Support Data Analyst

Ziegler Caterpillar • Minneapolis, MN

1d • $71,400 - $89,250

About The Position

Ziegler CAT is hiring a Product Support Data Analyst to support the organization through regular data analysis and reporting. The role analyzes operational and financial data throughout the division and works with product support leadership to improve operational efficiency and effectiveness. The analyst will turn data into readable, goal-oriented reports and visualizations that support innovation, growth, and informed action.

The position supports product support management and leadership with reporting, data requests, analysis of metrics and KPIs, and actionable insights for decision-makers. It also provides day-to-day sales, operational, and administrative support; collaborates with the corporate BI reporting team; works with Human Resources on management compensation reporting; analyzes Caterpillar Service Excellence Program data; and assists with branch financial reviews. The role involves up to 10% travel and requires standing, sitting, walking, talking, and hearing.

Ziegler is a third-generation, family-owned CAT dealer founded in 1914, with more than 2,400 employees across 30+ locations in Minnesota, Iowa, and northern Missouri. The position offers a salary range of $71,400 to $89,250; starting wage depends on skills, experience, education, and location, and the range may vary by 10% based on applicant location. Full-time positions are benefits eligible.

Requirements

• At least 2 years of related work experience.
• Demonstrated knowledge and experience with Power BI.
• Strong Microsoft Office aptitude.
• Ability to compile, analyze, and communicate data and analysis meaningfully to others.
• Strong attention to detail and accurate reporting.
• Exceptional verbal, written, and visual communication skills.
• Ability to write easily understood reports and create graphics.
• Strong problem-solving, planning, and organizational skills.
• Advanced analytical skills, including experience collecting, organizing, and accurately disseminating abundant information.
• Ability to work cooperatively with others.

Nice To Haves

• Bachelor’s degree or equivalent, preferably in computer science, mathematics, business management, or economics.

Responsibilities

• Support the product support management team with ad-hoc and ongoing reporting needs and data requests.
• Assist with report creation and enhancement in collaboration with the corporate BI reporting team.
• Provide day-to-day sales, operational, and administrative support as needed.
• Work with product support leadership to understand and maintain focus on analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers.
• Proactively analyze data to answer stakeholder questions, investigate business performance, and communicate areas for improvement in efficiency and productivity.
• Create and maintain interactive visualizations by interpreting and analyzing data from multiple sources.
• Prepare, analyze, and summarize operational results for stakeholders, including creating reports, specifications, instructions, and flowcharts.
• Serve as a liaison between staff and management by analyzing and interpreting data related to company procedures, policies, and workflows.
• Interpret data using analytics, research methodologies, and statistical techniques.
• Identify trends and growth opportunities through analysis of complex datasets.
• Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates.
• Work with the Human Resources team on management compensation data and reporting needs.
• Analyze and report Caterpillar Service Excellence Program data periodically.
• Assist with the branch financial review process.

Benefits

• Health, dental, vision, and life insurance.
• 15 days of PTO during the first year, with accrual starting on day one.
• Nine paid holidays.
• 401(k) plan with company contribution and match.
• Health Savings Account, with Ziegler contributing up to $1,000 tax-free each year.
• Short-term and long-term disability insurance.
• Flexible Spending Account (FSA) and Employee Assistance Program (EAP).
• Paid parental leave and funeral leave.
• Fitness membership discount.
• Education assistance.
• Ongoing professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level