Product Support Coordinator

Kelmar Associates•Wakefield, MA

6d•$55,000 - $62,000•Remote

About The Position

The Product Support Coordinator will support the growth, development, and daily activities of the KAPS product and team. The Product Support Coordinator assists in coordinating team activities, has responsibilities for tracking and reporting on contract and billing activities, assists in the comprehensive internal audit functions, and provides support to the Senior Managers and Managing Director. This is a remote position.

Requirements

Proven experience as a process or team coordinator
Proficiency in Microsoft Excel, Word, Teams, PowerPoint, Visio, and similar programs
Strong organizational skills and attention to detail
Ability to effectively identify, triage, and resolve problems
Excellent written and verbal communication skills
Ability to multi-task and prioritize competing demands and activities
Ability to maintain strong professional working relationships with colleagues at all levels
Must exhibit a professional and business-like demeanor
Candidates must be legally authorized to work in the U.S. without sponsorship now and in the future

Responsibilities

Coordinating and assisting with internal audit processes
Managing accounts and records of all internal KAPS system users
Generating and distributing periodic reports on KAPS tickets and activities
Preparing, updating, and delivering polished reports for management
Assisting with creation, review, and publication of system documentation, content, and client communication
Documenting, monitoring, and reporting on contracted support plans and protocols
Preparing presentations using Microsoft PowerPoint, reports using Microsoft Excel and Project
Assist with coordinating travel arrangements for teams to ensure that trips to the same destination but varying origination points are synchronized
Maintaining a calendar of all KAPS team travel, distributing reports and notification as required
Compiling, tracking, and distributing KAPS-associated billing activities to Finance Team and KAPS management
Gathering and maintaining records of team details and activities as needed