(fluent English) Product Support Consultant (LATAM)

SupportYourApp

1d • Remote

About The Position

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Requirements

• Excellent English (C1 for both written and spoken)
• Experience in a customer support or technical support role is a must
• Solid understanding of software applications and core technical concepts, with the ability to apply knowledge in a practical setting
• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to a range of audiences
• Proven problem-solving skills, with the ability to efficiently diagnose and resolve technical issues
• Attention to details
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice To Haves

• A degree or formal qualification in Computer Science, Information Technology, or a related discipline

Responsibilities

• Provide exceptional technical support for software via calls, emails, and chats
• Assist customers with product-related inquiries
• Diagnose and troubleshoot software-related issues, deliver timely resolutions
• Support customers with software installation, configuration, and day-to-day usage
• Provide technical assistance for software updates, patches, and new releases
• Deliver engaging training sessions and webinars for customers
• Design and develop high-quality training materials, user guides, and learning resources to support ongoing customer education
• Securely work with customers’ sensitive information

Benefits

• Fixed schedule: Monday–Friday, 8:30 AM–5:30 PM EDT
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Work-life balance
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree