Product Support Analyst
Extant Aerospace•Melbourne, FL
•Onsite
About The Position
This role serves as the first line of support for users, providing technical assistance, troubleshooting product issues, and ensuring a high level of customer satisfaction. The Product Support Analyst will work closely with product, engineering, and customer success teams to identify recurring issues, recommend solutions, and contribute to ongoing product improvements.
Requirements
- Bachelor’s degree or equivalent combination of education and direct experience
- Minimum of 1 year of direct industry experience or an equivalent combination of education and professional experience.
- Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
- Proficiency in Microsoft Office Suite
Nice To Haves
- Prefer an advanced degree such as an MBA
- Curious, entrepreneurial, and results driven
- Thrive in complex, fast-moving environments where initiative and innovation are rewarded
- Demonstrate a balance of intellectual curiosity and enthusiasm for exploring the unknown
- Have a bias for action and a proven record of delivering results
- Embrace challenges and learn from mistakes, staying open to feedback and continuous improvement
- Have a strong desire to advance within the business, exploring lateral roles to build a broad organizational perspective
Responsibilities
- Customer interaction regarding inquiries, processing and tracking incoming requests for quotes
- Processing and tracking customer orders, providing information about products and services, and coordinating returns (RMAs)
- Works with customers and/or distributors to receive accurate account of equipment failures. Focus of work may be in pre-sale, post-sale, or both
- Maintains direct contact with customers. In addition, responds to customers’ needs and records details of customer contacts and actions taken
- Develops and maintains positive business relationships with customers, which can substantially affect service and/or product revenue(s)
- Coordinates priorities with Operations and Repairs team. Works closely with Program Management/Sales team
- Respond to Requests for Proposals in a timely and compliant manner and analyze quotes and proposals to ensure targets are met
Benefits
- Innovation
- Continuous learning
- Professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
